How does Brexit impact customers in the EU?
There's nothing to worry about, it's beauty business as usual for our European Cult Beauty Customers.
Are there any changes to your prices?
No, the price you pay is the same as it was before Brexit and includes all local EU VAT.
Will I be charged any customs fees?
No, there are no additional fees for orders which are shipped to the European Union (EU).
If duty applies to your order, it will be delivered duty paid (DDP).
Should you be contacted by your local customs office and asked to pay any fees please contact our Customer Service Team.
Has the cost of delivery changed?
No, our delivery costs are exactly the same as they were before Brexit -
£4.95/€5.95 for standard delivery via your local postal service
Will delivery take longer?
We’ve worked hard with our couriers to avoid any delays, however as they adapt to new regulations they are experiencing delays of 2-3 days. We will do our best to let you know as soon as possible if there are any further delays.
Regrettably DHL have had to temporarily suspend their deliveries to Europe therefore we are unable to offer an express service at this time.
If your question hasn't been answered by the information above, please don't hesitate to contact our Customer Service Team.