First of all, the scent of this balm cleanser is beyond divine! It smells like a faint chocolate orange, ace!
Texture of the balm is not consistent throughout, but not a bummer for me. You'd most likely experience the same as the sugar crystals are heavier and they settle to the bottom of the pot. Turns from balm to oil to milk (emulsify with water).
I call this a multi-tasker as you could use it as an exfoliating cleanse, skin cleanse, hydrating mask (10 mins is all you need), and makeup remover (removes makeup effectively, but not my choice).
I use this as a second cleanse + mask, wipe off with a warm flannel. Radiant, soft, supple skin is what you'd get. Will continue to repurchase, my best find of 2016 x