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    Returns & Shipping

    RETURNS

     

    If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

     

    Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

     

    For all UK returns, please send via our FREEPOST service to:

     

    FREEPOST - RTEJ-KSXX-HRCC

    Cult Beauty Limited

    Returns Department

    32 Monier Road,

    London E3 2ND

     

    We regret that we cannot reimburse postage costs, for items returned from outside the UK

     

    We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to call us on 0800 108 8822 (UK) or +44 203 471 3000 (International) from 10am to 6pm GMT, Monday to Friday to arrange.

     

     

    SHIPPING


    We have two worldwide shipping options; Standard Delivery and FedEx Express. Shipping costs are determined by zone and a full breakdown can be found below.

     

    We also offer Saturday delivery for limited post codes within the United Kingdom.

     

    You will have the opportunity to select your preferred delivery method as your proceed through checkout, and will be able to check the total order value (including postage & packaging costs) before you complete the transaction.

     

    Standard Delivery is FREE worldwide on all orders over £50 except for mainland China.

     

    Mainland UK

    Standard              £3.95                     Once despatched 3 – 7 business days

    FedEx                  £7.95                     Once despatched 1 – 3 business days (excludes weekends and Bank Holidays)

    Saturday              £15.00                   Dedicated Saturday delivery, between the hours of 9am and 5pm, provided your order is made by 2pm the preceding Friday.

    Non-Mainland UK

    Standard              £3.95                     Once despatched 3 – 7 business days

    FedEx                  £30.00                   Once despatched 2 – 3 business days

    Western Europe & North America

    Standard              £4.95                     Once despatched 5 – 10 business days

    FedEx                  £15.00                   Once despatched 2 – 3 business days

    Middle East

    Standard              £6.95                     Once despatched 5 – 10 business days

    FedEx                  £25.00                   Once despatched 2 – 4 business days

    Asia & Australasia

    Standard              £6.95                     Once despatched 7 – 10 business days

    FedEx                  £30.00                   Once despatched 2 – 4 business days

    Mainland China

    Standard              £7.95                     Once despatched 7 – 10 business days

    Rest of the World

    Standard              £6.95                     Once despatched 7 – 10 business days

    FedEx                  £30.00                   Once despatched 2 – 4 business days

     

     

    Cult Beauty currently ships to:

     

    Mainland UK

    United Kingdom

     

    Non-Mainland UK

    Jersey  /  Guernsey  /  Isle of Man

     

    North America

    United States  /  Canada

     

    Western Europe

    Andorra  /  Austria  /  Belgium  /  Cyprus  /  Czech Republic  /  Denmark  /  Finland  /  France  /  Germany  /  Greece  /  Iceland  /  Ireland  /  Isle of Man  /  Italy  /  Luxembourg  /  Malta  /  Monaco  /  Netherlands  /  Norway  /  Poland  /  Portugal  /  Spain  /  Sweden  /  Switzerland

     

    Middle East

    Bahrain  /  Israel  /  Jordan  /  Kuwait  /  Oman  /  Qatar  /  Saudi Arabia  /  United Arab Emirates

     

    Asia & Australasia

    Australia  /  Brunei  /  China  /  Hong Kong  /  Japan  /  South Korea  /  Malaysia / New Zealand  /  Singapore  /  Taiwan  /  Thailand

     

    Rest of the World

    Aland Islands  /  Anguilla  /  Bahamas  /  Barbados  /  Brazil  /  Cape Verde  /  Cayman Islands  /  Croatia  /  Estonia  /  Gibraltar  /  Hungary  /  India  /  Latvia  /  Lithuania  /  Maldives  /  Reunion  /  Romania  /  Russia  /  Slovakia  /  Slovenia  /  South Africa  /  Turkey  /  Ukraine  /  Vatican City  /  Venezuela

     

     

     

    TAXES & DUTIES

    Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Cult Beauty cannot accept liability.