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    Shipping Costs & Times

    United Kingdom
    Free Standard Shipping

    on orders over £15

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    3-7 business days*
    £3.95
    Priority
    1-2 days
    £5.95

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Monday - Friday by Secured Mail / Royal Mail.
    • Part-tracked Service.
    Priority Shipping
    • Delivered Monday - Sunday (Excluding UK Bank Holidays) by DPD.
    • Tracked Service.
    Channel Islands: Jersey & Guernsey
    Free Standard Shipping

    on orders over £15

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    3-7 business days*
    £3.95
    Priority
    1-2 days
    £15.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Monday - Friday by Secured Mail / Royal Mail.
    • Part-tracked Service.
    Priority Shipping
    • Delivered Monday - Friday by DHL.
    • Tracked Service.
    Europe
    Free Standard Shipping

    on orders over £40

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    2-8 business days*
    £4.95
    Priority
    2 business days
    £15.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Monday - Friday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number when we dispatch your order. When your parcel is received by your postal service this will then be updated with a Local Tracking Number.
    Priority Shipping
    • Delivered Monday - Friday by DHL.
    • Tracked Service.
    Delivery restrictions within the EU

    We are unable to ship the following brands outside of the UK and Ireland:

    • Davines
    • Escentric Molecule
    • Kevin Murphy
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Simple Human
    • Tony Moly

    Please note that the below brands cannot be delivered to these EU countries:

    • Luxembourg: BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights
    • France, Italy: Farsali
    • Spain, Portugal: Kevyn Aucoin
    USA & Canada
    Free Standard Shipping

    on orders over £40

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    5-10 business days*
    £6.95
    Priority
    2-3 business days
    £15.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Monday - Friday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number when we dispatch your order. When your parcel is received by UPS / CANADA POST, this will then be updated with a Local Tracking Number.
    Priority Shipping
    • Delivered Monday - Friday by DHL.
    • Tracked Service.

    Please note that orders to this destination are exempt from UK VAT.

    Orders under $800 destined for the USA are exempt from local sales taxes and customs duties. Orders to Canada will incur local sales taxes and customs duties on arrival which you will be required to pay.

    Shipping restrictions within the USA

    Please note that the below brands cannot be delivered to the USA:

    • Benefit
    • Davines
    • Drunk Elephant
    • Escentric Molecule
    • Farsali
    • Kevin Murphy
    • Morphe Brushes
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Revitalash
    • Sacha Juan
    • Simple Human
    • Stila Cosmetics
    • The Beauty Chef
    • Tony Moly
    • Too Faced
    • Zelens
    • Zoeva
    Middle East
    Free Standard Shipping

    on orders over £40

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    5-15 business days*
    £6.95
    Priority
    2-4 business days
    £25.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Sunday - Thursday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number when we dispatch your order. When your parcel is received by your postal service this will then be updated with a Local Tracking Number.
    Priority Shipping
    • Delivered Sunday - Thursday by DHL.
    • Tracked Service.

    Please note that orders to this destination are exempt from UK VAT, but may incur local sales taxes and customs duties on arrival which you will be required to pay.

    Shipping restrictions

    We are unable to deliver the following brands to the Middle East:

    • Benefit
    • Charlotte Tilbury
    • Davines
    • Escentric Molecule
    • Hourglass
    • Kevin Murphy
    • Morphe Brushes
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Revitalash
    • Simple Human
    • Tony Moly
    • Zoeva

    In addition, please note that the below brands cannot be delivered to these countries:

    Jordan, Oman:
    • Too Faced
    Australia & New Zealand
    Free Standard Shipping

    on orders over £40

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    5-15 business days*
    £6.95
    Priority
    2-4 business days
    £30.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Monday - Friday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number when we dispatch your order. When your parcel is received by your postal service this will then be updated with a Local Tracking Number.
    Priority Shipping
    • Delivered Monday - Friday by DHL.
    • Tracked Service.

    Please note that orders to these destinations are exempt from UK VAT. Orders to Australia will incur local GST of 10%, and orders to New Zealand may incur local sales taxes and customs duties on arrival which you will be required to pay.

    Shipping Restrictions

    We are unable to deliver the following brands to Australia and New Zealand:

    • Benefit
    • Davines
    • Drunk Elephant
    • Escentric Molecule
    • Farsali
    • Hourglass
    • Kate Somerville
    • Kevin Murphy
    • Morphe Brushes
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Revitalash
    • Simple Human
    • Skin Laundry
    • Too Faced
    • Tony Moly
    • Zoeva
    • BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights

    In addition, please note that the below brands cannot be delivered to Australia:

    • Kevyn Aucoin
    • Neom
    • Stila Cosmetics
    • Sacha Juan
    Asia
    Free Standard Shipping

    on orders over £40

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    5-15 business days*
    £6.95
    Priority
    2-4 business days
    £30.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Monday - Friday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number on when we dispatch your order. When your parcel is received by your postal service this will then be updated with a Local Tracking Number..
    Priority Shipping
    • Delivered Monday - Friday by DHL.
    • Tracked Service.

    Please note that orders to this destination are exempt from UK VAT.

    Orders valued under 400SGD destined for Singapore are exempt from taxes & duties. Other destinations may incur local sales taxes and customs duties on arrival which you will be required to pay.

    Shipping Restrictions

    We are unable to deliver the following brands to Asia:

    • Benefit
    • Davines
    • Escentric Molecule
    • Kevin Murphy
    • Morphe Brushes
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Revitalash
    • Simple Human
    • Tony Moly
    • Zoeva

    In addition, please note that the below brands cannot be delivered to these countries:

    Indonesia , India:
    • Skin Laundry
    • Stila Cosmetics
    India, Japan, Taiwan:
    • Too Faced
    Taiwan:
    • The Ordinary
    North / South Korea:
    • Drunk Elephant
    • Hourglass
    • Kate Somerville
    • Skin Laundry
    • Stila Cosmetics
    • Too Faced
    Phillipines, Singapore, Malaysia:
    • Kate Somerville
    • Skin Laundry
    • Stila Cosmetics
    • BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights
    Malaysia:
    • The Ordinary
    Phillipines, Singapore:
    • Drunk Elephant
    Thailand:
    • Skin Laundry
    • Stila Cosmetics
    • BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights
    • The Ordinary
    China

    Shipping Methods

    Standard
    5-15 business days*
    from £14.95**

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    **depending on weight

    Standard Shipping
    • Delivered Sunday - Thursday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number when we dispatch your order. When your parcel is received by your postal service this will then be updated with a Local Tracking Number.

    Please note that orders to this destination are exempt from UK VAT, but may incur local sales taxes and customs duties on arrival which you will be required to pay.

    Shipping Restrictions

    Please note, we are unable to deliver the following brands to China:

    • Benefit
    • Davines
    • Escentric Molecule
    • Kevin Murphy
    • Morphe Brushes
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Revitalash
    • Simple Human
    • Skin Laundry
    • Stila Cosmetics
    • The Ordinary
    • Too Faced
    • Tony Moly
    • Zoeva
    Hong Kong

    Shipping Methods

    Standard
    5-15 business days*
    from £9.95
    Priority
    2-4 business days
    £30.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    **depending on weight

    Standard Shipping
    • Delivered Monday - Friday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number when we dispatch your order. When your parcel is received by your postal service this will then be updated with a Local Tracking Number.
    Priority Shipping
    • Delivered Monday - Friday by DHL.
    • Tracked Service.

    Please note that orders to Hong Kong are exempt from UK VAT.

    Shipping Restrictions

    We are unable to deliver the following brands to Hong Kong:

    • Benefit
    • Davines
    • Drunk Elephant
    • Escentric Molecule
    • Hourglass
    • Kate Somerville
    • Kevin Murphy
    • Morphe Brushes
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Revitalash
    • Simple Human
    • Skin Laundry
    • Tony Moly
    • Zoeva
    • BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights
    Rest of World
    Free Standard Shipping

    on orders over £40

    Free Priority Shipping

    on orders over £150

    Shipping Methods

    Standard
    5-15 business days*
    £6.95
    Priority
    2-4 business days
    £30.00

    Delivery times are based on orders placed before 2pm GMT on any day.

    *Business days exclude weekends and UK Bank Holidays.

    Standard Shipping
    • Delivered Monday - Friday by your local postal service.
    • Tracked Service.
    • We will send you a Tracking Number when we dispatch your order. When your parcel is received by your postal service this will then be updated with a Local Tracking Number.
    Priority Shipping
    • Delivered Monday - Friday by DHL.
    • DHL do not currently deliver to Russia, Turkey.
    • Tracked Service.

    Please note that your orders will be exempt from UK VAT, but are likely to incur local sales taxes and customs duties on arrival which you will be required to pay.

    Shipping Restrictions

    We are unable to deliver the following brands outside the UK or EU:

    • Benefit
    • Davines
    • Escentric Molecule
    • Kevin Murphy
    • Morphe Brushes
    • Oribe
    • Phyto
    • Peter Thomas Roth
    • Revitalash
    • Simple Human
    • Tony Moly
    • Zoeva

    In addition, please note that the below brands cannot be delivered to these countries:

    Brazil:
    • Stila Cosmetics
    Israel:
    • Omorovicza
    • Too Faced
    Kazakhstan:
    • Anne Semonin
    Mexico:
    • Stila Cosmetics
    Monaco:
    • BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights
    Russia:
    • Anne Semonin
    South Africa:
    • Stila Cosmetics
    • Too Faced
    Switzerland:
    • BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights
    Ukraine, Venezuela:
    • Too Faced

    Tracking Your Order

    Once you receive an email confirming your order has been shipped, you will be able to track the progress of your delivery.

    You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.

    Standard Delivery Tracking

    For Standard Delivery in the UK, you can track your package via Secured Mail. Once your order is with Royal Mail for final delivery, you should expect to receive it within 2-3 business days.

    For Standard Delivery to all other destinations, your package is fully trackable. You will be able to monitor your shipment through Trakpak until it is received by your local postal service when it will be updated with a Local Tracking Number.

    Taxes & Duties

    International Deliveries

    Orders destined for countries outside of the EU are shipped on a DDU (delivery duty unpaid) basis, with the exception of Australia.

    DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

    Please note that Cult Beauty is unable to advise on the amount that this may be and cannot accept responsibility for these costs.

    UK VAT

    UK VAT will be charged on orders delivered to countries in the United Kingdom, with the exception of the Channel Islands (Jersey and Guernsey). Local VAT applies to orders shipped to other destinations within the EU.

    Australia is exempt from paying UK VAT, but GST will be charged and paid to the Australian Government on behalf of the customer by Cult Beauty.

    With the exception of Australia, orders destined for all other countries outside of the EU are exempt from paying UK VAT. Once you have entered your delivery address and proceeded to checkout, VAT will be deducted from the cost of your order.

    Shipping Restrictions

    Hazmat Items

    Certain items that we sell (Nail Polishes, Fragrances, Aerosols) are classed as 'hazardous' by our shipping partners. Delivery of Hazmat items is restricted to the following destinations:

    • Belgium
    • Denmark
    • France
    • Germany
    • Ireland (excludes aerosols)
    • Italy
    • Luxembourg
    • Monaco
    • Netherlands
    • Portugal
    • Spain (mainland only)
    • Switzerland
    • United Kingdom

    As DHL are currently unable to transport these items, you will be unable to select the Priority shipping option if you have a hazmat classified item in your basket.

    Brand Exclusions

    Please note that there are a number of brands and products that we cannot deliver to specific regions or countries. We are sorry for the disappointment this causes.

    You can see these listed by region within the Shipping Costs and Times section above.

    Where we cannot ship a brand or item to a country, you will also see this noted on the product page and highlighted in the basket.

    Our Returns Policy

    We will happily offer a refund/exchange on items returned to us within 28 days of receiving your order.

    Please note that all items must be returned in a saleable condition:

    unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

    If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

    We offer a FREE pre-paid returns service on all UK orders through Royal Mail. You will receive a pre-printed address label with your order.

    If you are returning from outside of the UK, you will need to cover the cost of return shipping.

    How To Return - UK

    Step 1

    Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch.

    Step 2

    Pack up your return in the original Cult Beauty packaging (or equivalent) to ensure adequate protection in transit.

    Step 3

    Attach the pre-printed address label to your package, from the shipping document that came with your order.

    Step 4

    Take it to your nearest Post Office to use our FREE returns service. Please request a 'proof of postage' receipt and keep it safe until we have confirmed that your returns have arrived.

    How To Return - International

    Step 1

    Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch.

    Step 2

    Pack up your return in the original Cult Beauty packaging (or equivalent) to ensure adequate protection in transit.

    Step 3

    Attach the pre-printed address label to your package, from the shipping document that came with your order.

    Step 4

    Please request a 'proof of postage' receipt from your chosen shipping provider, and keep it safe until we have confirmed that your returns have arrived.

    Receiving Your Refund

    Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.

    Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.

    If your card has expired since placing the order, please contact Customer Service to make alternative arrangements.

    Returning Hazmat Items

    Please ensure that you retain the original Cult Beauty packaging to return your item to us, to ensure the correct labelling is displayed and the package is appropriately handled by the courier. Hazmat items are marked with a UN number on the shipment paperwork that comes with your order.

    Need to speak to a real person?

    Our team are on hand to assist with your Cult Beauty queries

    Email us
    Call us

    Contact Customer Service

    We're available

    Mon-Fri 8am - 11pm GMT

    Sat-Sun 8am - 8pm GMT

    United Kingdom

    0800 108 8822

    International

    +44 203 471 3000