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    Returns & Shipping

    Shipping Restrictions




    Due to some Cult Beauty products (fragrance, aerosols, nail varnish etc.) being classed as ‘hazardous’ by shipping partners, we can only send such items to the following destinations:

    Belgium / Denmark / France / Germany / Ireland* / Italy / Luxembourg / Monaco / Netherlands / Portugal / Spain (mainland only) / Switzerland and UK

    We regret that we are currently unable to ship 'Hazmat' items via DHL. If you have 'hazardous' items in your basket, you will NOT be able to choose 'DHL' at checkout. Please select an alternative shipping option or remove any hazardous goods from your basket.

    *Aerosols cannot be shipped to Ireland



    We ship the following brands/products throughout the UK only:

    Beautyblender 'Bounce'

    We ship the following brands/products throughout the UK and Ireland only:

    Davines, Oribe, Phyto, simplehuman, TONYMOLY

    We ship the following brands throughout the UK and the EEA only:

    BECCA, Laura Mercier, NARS, RevitaLash, Too Faced and ZOEVA

    We ship the following brands throughout the UK, EEA and Canada:

    NuFace

    We cannot ship Charlotte Tilbury to any Middle Eastern destinations

    We cannot ship Drunk Elephant to Australia, Canada, Hong Kong, Philippines, Singapore, South Korea or U.S.A.

    We cannot ship Farsáli to Australia, France, Italy, New Zealand or the U.S.A.

    We cannot ship Hourglass to Australia, Bahrain, Dubai, Hong Kong, Jordan, Kuwait, New Zealand, North Korea, Oman, Qatar, Saudi Arabia, South Korea, U.A.E.

    We cannot ship Kate Somerville to Australia, Hong Kong, Korea, Singapore, Malaysia, New Zealand, Philippines

    We cannot ship Kevyn Aucoin to Australia, Portugal, Spain or South Korea

    We cannot ship NEOM to Australia

    We cannot ship Omorovicza to Israel

    We cannot ship Sachajuan to Australia or U.S.A.

    We cannot ship Skin Laundry to Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore or Thailand

    We cannot ship Stila to Australia, Brazil, Canada, China, Korea, India, Indonesia, Malaysia, Mexico, Philippines, Singapore, South Africa, Thailand or U.S.A.

    We cannot ship The Beauty Chef to U.S.A.




    Returns




    Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.

    If for any reason you're dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within 28 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

    If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed.

    Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

    For all UK returns, please send via our FREEPOST service to:

    FREEPOST-RTEJ-KSXX-HRCC, Cult Beauty Ltd. Returns Department, 5-9 Willen Field Road, London, NW10 7BQ.

    We regret that we cannot reimburse postage costs, for items returned from outside the UK

    We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to call us on 0800 108 8822 (UK) or +44 203 471 3000 (International) from 10am to 6pm GMT, Monday to Friday to arrange.

    If you wish to return a Hazmat item from outside the UK please ensure you retain the original Cult Beauty packaging, which comes with all the necessary labelling and packaging you need. If you have any queries regarding returning a 'hazardous' item, please contact our customerservice@cultbeauty.co.uk for further assistance.




    Shipping




    Standard Delivery is FREE for UK orders over £15/non-UK orders over £40 (except for mainland China and Hong Kong).

    We have three worldwide shipping options; Standard Tracked Delivery; Priority Tracked Delivery - DHL; DPD UK. Shipping costs are determined by zone and a full breakdown can be found below.

    We also offer Saturday and Sunday delivery for limited post codes within the United Kingdom for orders placed before 2pm. The following shipping guidelines are applicable to orders placed before 2pm on any given day.

    You will have the opportunity to select your preferred delivery method as your proceed through checkout, and will be able to check the total order value (including postage and packaging costs) before you complete the transaction.




    Mainland UK




    Standard: £3.95 Once despatched 3 – 7 business days 

    DPD: £5.95 Once despatched 1 - 2 business days (includes Saturdays and Sundays but excludes Bank Holidays). Cut off time for same day dispatch is 2 pm.




    Channel Islands




    Standard: £3.95 Once despatched 3 – 7 business days 

    Priority Tracked - DHL: £15.00 Once despatched 2 – 3 business days




    Europe & North America




    EUROPE

    Standard Tracked: £4.95 Once despatched 2 – 8 business days 

    Priority Tracked - DHL: £15.00 Once despatched 2 – 3 business days


    NORTH AMERICA 

    Standard Tracked: £4.95 Once despatched 5 – 10 business days

    Priority Tracked - DHL: £15.00 Once despatched 2 – 3 business days




    Middle East




    Standard Tracked: £6.95 Once despatched 5 – 15 business days 

    Priority Tracked - DHL: £25.00 Once despatched 2 – 4 business days




    Asia & Australasia




    Standard Tracked: £6.95 Once despatched 5 – 15 business days 

    Priority Tracked - DHL: £30.00 Once despatched 2 – 4 business days




    Mainland China






    ( Based on Weight )




    Standard Tracked: £14.95 - £54.95 Once despatched 5 - 15 business days (signature required)




    Hong Kong SAR






    ( Based on Weight )




    Standard Tracked: £9.95 - £19.95 Once despatched 5 – 15 business days

    Priority Tracked - DHL: £30.00 Once despatched 2 – 4 business days




    Rest of the World




    Standard Tracked: £6.95 Once despatched 5 – 15 business days 

    Priority Tracked - DHL: £30.00 Once despatched 2 – 4 business days




    Cult Beauty currently ships to:






    Mainland UK




    United Kingdom




    Channel Islands




    Jersey / Guernsey




    North America




    United States / Canada




    Europe




    Andorra / Austria / Belgium / Bulgaria / Cyprus / Croatia / Czech Republic / Denmark / Estonia / Finland / France / Germany / Gibraltar / Greece / Hungary / Iceland / Ireland / Isle of Man / Italy / Latvia / Lithuania / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden / Switzerland




    Middle East




    Bahrain / Israel / Jordan / Kuwait / Oman / Qatar / Saudi Arabia / United Arab Emirates




    Asia & Australasia




    Australia / Brunei / China / Japan / South Korea / Malaysia / New Zealand / Singapore / Taiwan / Thailand




    Rest of the World




    Aland Islands / Anguilla / Bahamas / Barbados / Brazil / Cape Verde / Cayman Islands / Costa Rica / India / Maldives / Reunion / Russia / South Africa / Turkey / Ukraine / Vatican City / Venezuela




    TAXES & DUTIES




    Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Cult Beauty cannot accept liability.