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    Returns & Shipping

    Shipping Restrictions


    Due to some Cult Beauty products (fragrance, aerosols, nail varnish etc.) being classed as ‘hazardous’ by shipping partners, we can only send such items to the following destinations:

    Belgium / Denmark / France / Germany / Ireland* / Italy / Luxembourg / Monaco / Netherlands / Portugal / Spain (mainland only) / Switzerland and UK

    We regret that we are currently unable to ship 'Hazmat' items via DHL. If you have 'hazardous' items in your basket, you will NOT be able to choose 'DHL' at checkout. Please select an alternative shipping option or remove any hazardous goods from your basket.

    *Aerosols cannot be shipped to Ireland


    BECCA x Sananas Shimmering Skin Perfector Pressed Highlighter - Parisian Lights shipping restrictions


    This product can not be shipped to the following destinations:

    Singapore / Malaysia / Thailand / Philippines / Hong Kong / New Zealand / Australia / Monaco / Switzerland / Luxembourg


    Too Faced shipping restrictions

    Too Faced products can not be shipped to the following destinations:

    Mainland China / Australia / New Zealand / Israel / Jordan / Oman / Japan / South Korea / Taiwan / India / South Africa / Ukraine / Venezuela


    Returns


    Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.

    If for any reason you're dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

    If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed.

    Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

    For all UK returns, please send via our FREEPOST service to:

    FREEPOST - RTEJ-KSXX-HRCC Cult Beauty Limited Returns Department, 32 Monier Road, London, E3 2ND

    We regret that we cannot reimburse postage costs, for items returned from outside the UK

    We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to call us on 0800 108 8822 (UK) or +44 203 471 3000 (International) from 10am to 6pm GMT, Monday to Friday to arrange.

    If you wish to return a Hazmat item from outside the UK please ensure you retain the original Cult Beauty packaging, which comes with all the necessary labelling and packaging you need. If you have any queries regarding returning a 'hazardous' item, please contact our customerservice@cultbeauty.co.uk for further assistance.


    Shipping


    Standard Delivery is FREE for UK orders over £15/non-UK orders over £40 (except for mainland China and Hong Kong).

    We have three worldwide shipping options; Standard Tracked Delivery; Priority Tracked Delivery - DHL; DPD UK. Shipping costs are determined by zone and a full breakdown can be found below.

    We also offer Saturday and Sunday delivery for limited post codes within the United Kingdom for orders placed before 2pm. The following shipping guidelines are applicable to orders placed before 2pm on any given day.

    You will have the opportunity to select your preferred delivery method as your proceed through checkout, and will be able to check the total order value (including postage and packaging costs) before you complete the transaction.


    Mainland UK


    Standard: £3.95 Once despatched 3 – 7 business days 

    DPD: £5.95 Once despatched 1 - 2 business days (includes Saturdays and Sundays but excludes Bank Holidays). Cut off time for same day dispatch is 2 pm.


    Channel Islands


    Standard: £3.95 Once despatched 3 – 7 business days 

    Priority Tracked - DHL: £15.00 Once despatched 2 – 3 business days


    Europe & North America


    EUROPE

    Standard Tracked: £4.95 Once despatched 2 – 8 business days 

    Priority Tracked - DHL: £15.00 Once despatched 2 – 3 business days


    NORTH AMERICA 

    Standard Tracked: £4.95 Once despatched 5 – 10 business days

    Priority Tracked - DHL: £15.00 Once despatched 2 – 3 business days


    Middle East


    Standard Tracked: £6.95 Once despatched 5 – 15 business days 

    Priority Tracked - DHL: £25.00 Once despatched 2 – 4 business days


    Asia & Australasia


    Standard Tracked: £6.95 Once despatched 5 – 15 business days 

    Priority Tracked - DHL: £30.00 Once despatched 2 – 4 business days


    Mainland China


    ( Based on Weight )


    Standard Tracked: £14.95 - £54.95 Once despatched 5 - 15 business days (signature required)


    Hong Kong SAR


    ( Based on Weight )


    Standard Tracked: £9.95 - £19.95 Once despatched 5 – 15 business days

    Priority Tracked - DHL: £30.00 Once despatched 2 – 4 business days


    Rest of the World


    Standard Tracked: £6.95 Once despatched 5 – 15 business days 

    Priority Tracked - DHL: £30.00 Once despatched 2 – 4 business days


    Cult Beauty currently ships to:


    Mainland UK


    United Kingdom


    Channel Islands


    Jersey / Guernsey


    North America


    United States / Canada


    Europe


    Andorra / Austria / Belgium / Bulgaria / Cyprus / Croatia / Czech Republic / Denmark / Estonia / Finland / France / Germany / Gibraltar / Greece / Hungary / Iceland / Ireland / Isle of Man / Italy / Latvia / Lithuania / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden / Switzerland


    Middle East


    Bahrain / Israel / Jordan / Kuwait / Oman / Qatar / Saudi Arabia / United Arab Emirates


    Asia & Australasia


    Australia / Brunei / China / Japan / South Korea / Malaysia / New Zealand / Singapore / Taiwan / Thailand


    Rest of the World


    Aland Islands / Anguilla / Bahamas / Barbados / Brazil / Cape Verde / Cayman Islands / Costa Rica / India / Maldives / Reunion / Russia / South Africa / Turkey / Ukraine / Vatican City / Venezuela


    TAXES & DUTIES


    Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Cult Beauty cannot accept liability.