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    Payments

    Payment Questions
    Which methods of payment do you accept?

    We accept payment via all major credit and debit cards as well as PayPal, Apple Pay and Klarna (UK only). Below is a list of accepted methods of payment:

    • Visa icon
    • Mastercard icon
    • MAESTRO icon
    • American Express icon
    • Paypal icon
    • ApplePay icon
    • Klarna icon
    Do you store my credit or debit card details?

    We will only store your card details if you opt in for this on the payment page.

    We use the 'WorldPay Token System' which is a safe way of keeping card details without actually storing them. Sage Pay store and convert a customer's sensitive payment information into a secure token or 'alias'.

    This token is then used by Cult Beauty to process future transactions as and when required, without asking for your card details each time.

    If you see the following error message at checkout - 'error 4057 - no token expired' - please review your saved methods and delete your expired card(s).

    My browser timed-out, was the order accepted?

    Usually 'time-out' issues result in an order being unsuccessful. If you see a '404' error message, or are concerned that payment wasn't processed properly, please get in touch with our Customer Service team. We are always happy to help.

    Call us: 0800 108 8822 (UK) or +44 (0) 203 471 300 (International)

    If I am shipping my order outside of the EU, do I pay UK VAT?

    With the exception of Australia, orders destined for all other countries outside of the EU are exempt from paying UK VAT.

    Once you have entered your delivery address and proceeded to checkout, VAT will be deducted from the cost of your order before you complete payment.

    Shipments to Australia will not be charged UK VAT, and instead will pay GST which will be paid to the Australian Government on behalf of the customer by Cult Beauty.

    Paying with Klarna
    Who is Klarna?

    Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

    Am I eligible for Pay Later/Pay Later in 3?
    To use Pay Later/Pay Later in 3 you must be at least 18. Whilst this option is widely promoted, Pay Later/Pay Later in 3 is subject to your financial circumstances. When choosing Pay Later/Pay Later in 3, our assessment will not affect your credit rating.
    How can I increase my chances of being accepted for Pay Later/Pay Later in 3?

    Klarna is unique and offers Pay Later/Pay Later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay Later/Pay Later in 3 by ensuring you provide your full name and accurate address details, and shipping to your registered billing address.

    All orders are assessed individually. Just because you have had Pay Later/Pay Later in 3 before does not mean it will be offered for every order and in turn, if it is initially denied, that does not mean it will be denied for all future orders.

    Will a credit search take place against me?

    Klarna may run so-called ‘unrecorded enquiries’ (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Cult beauty run credit searched against you that could impact your credit rating.

    Why have I not been offered Pay Later/Pay Later in 3?

    Although Pay Later/Pay Later in 3 is widely promoted it is not always universally available. The Pay Later/Pay Later in 3 options are automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

    What are my payment options with Klarna?

    With Pay Later in 3, you can pay with debit or credit cart and split your payment into three instalments in the checkout. You can also Pay Later and only pay 30 days after you receive your goods.

    I have been asked to go to Klarna's site. Is this correct?

    Yes, for both Pay Later and Pay Later in 3, Klarna may send you a link with the option to edit your details. You can also elect to amend your card details ahead of the second/third instalments when you choose to Pay Later in 3.

    Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by Cult Beauty. All transactions take place via connections secured with the latest industry standard security protocols.

    I still have questions regarding payment, how can I get in touch?

    Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

    Pay Later
    How does Pay Later work?

    Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days from the date of receipt to decide if you’d like to return any (new and unopened) items, and only pay once you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

    What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

    How do I Pay Later?

    You can pay by card immediately at the checkout or take advantage of our Pay Later option where you pay for goods within 30 days of receipt using your credit/debit card. 

    What happens if I cancel/return my order?

    As soon as Cult Beauty have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

    What happens if I don’t pay for my order?

    Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert your two days before payment is due – you’ll receive email reminders to pay – and, if very late, we’ll also send you a text or letter too. If you fail to pay Klarna for your order, your credit score will be affected.

    Can I pay before the due date?

    You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

    Have you received my payment?

    If you pay by card, Cult Beauty will confirm your order right away. If paying by Pay Later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

    What happens to my statement, when I've returned the goods?

    Once Cult Beauty have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

    I've received a statement, but I haven’t yet received my goods.

    You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Cult Beauty to check on delivery. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment.

    I have cancelled my order. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

    I have asked for a refund. How will I be refunded?

    If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

    I haven’t received an email with my statement/payment information.

    You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

    Pay Later in 3
    How does Pay Later in 3 work?

    Pay Later in 3 will allow you to spread the cost of your purchase over three equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Cult Beauty, and instalments two and three are scheduled 30 and 60 days later, respectively.

    What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna using Pay Later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

    How do I Pay Later in 3?

    Payment for your Pay Later in 3 will automatically be collected from the debit or credit card you enter at the checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

    What happens if I cancel/return my order?

    As soon as Cult Beauty have accepted your cancellation/return, Klarna will cancel any future scheduled payments, as well as refund any amounts due. 

    What happens if I don’t pay for my order?

    Klarna will automatically attempt to collect your payment for your Pay Later in 3 purchase at Cult Beauty from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date, Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. 

    Can I pay before the due date?

    No, this is not currently possible for Pay Later in 3 purchases.

    Have you received my payment?

    Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.   

    What happens to my statement, when I've returned the goods?

    Once Cult Beauty has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

    I've received a statement, but I've not yet received my goods?

    In the event that your goods have not been received please call Cult Beauty to check on your order and delivery status. You can also contact Klarna’s Customer Services so that they can postpone the due date on your payment.

    I have cancelled my order. How long will it take until I receive my refund?

    As soon as Cult Beauty has registered your cancellation or your return, the refund will be processed within 5-7 business days.

    I have asked for a refund. How will I be refunded?

    Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

    I haven’t received an email with my statement/payment information?

    You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

    Promotions

    20% OFF HAIR & TOOLS

    For a limited time only, save 20% on the ‘Hair’ and ‘Tools’ categories. Discount applies automatically at checkout. Cannot be used in conjunction with any other offer or promotion. The following list of exclusions apply:

    Anastasia Beverly Hills, Charlotte Tilbury, ghd, Hourglass, Huda Beauty, Josh Rosebrook, Malin + Goetz, Natasha Denona, NYX Professional Makeup, OUAI Haircare, The Ordinary and Too Faced

    Valid from 10am (GMT) 13/11/19

    THE CULT BEAUTY ADVENT CALENDAR 2019

    *SOLD OUT*

    One per customer, while stocks last. The Cult Beauty Advent Calendar 2019 is excluded from all samples and all promo codes. Cannot be shipped to Hong Kong, China, Taiwan & USA. As stated on the product description, our imperfect advent calendars have slightly damaged boxes – therefore Cult Beauty cannot accept returns for reasons relating to the condition of the advent calendar packaging.

    THE BIG CULT QUIZ OF THE YEAR

    One code per customer, one use per code – you can take the quiz multiple times but are only eligible for one prize. Enter code at checkout to redeem. Minimum spend of £10 – except for the FREESHIP offer, for which there is no spend threshold. These codes are only redeemable when logged into the account associated with the email address to which the offer was sent. Offer ends midnight (GMT) 31/01/20. Cannot be used in conjunction with any other offer or promotion. The following list of exclusions applies for all discount codes (but not to the FREESHIP or TOTE codes):

    Anastasia Beverly Hills, Charlotte Tilbury, fresh, ghd, Hourglass, Huda Beauty, Josh Rosebrook, Malin + Goetz, Natasha Denona, NYX Professional Makeup, OUAI Haircare, The Ordinary, Too Faced, UOMA Beauty, Vintner’s Daughter

    Prizes are randomly allocated – your score has no bearing on the reward. 

    Valid from 12pm (midday GMT) 08/11/19.

    SINGLES' DAY

    *ENDED*

    One use per customer. Limited time only. Enter the relevant code at checkout to redeem 15% off your order (minimum spend £20) or 20% off your order (minimum spend £150). You may choose either code, but neither can be used in conjunction with any other offer or promotion. The codes won't apply if your bag contains Huda Beauty's Mercury Retrograde Palette - please remove this to redeem either offer. The following list of exclusions apply:

    Anastasia Beverly Hills, fresh, ghd, Hourglass, Huda Beauty's Mercury Retrograde Palette, Josh Rosebrook, Malin + Goetz, Natasha Denona, NYX Professional Makeup, OUAI Haircare, The Ordinary, Too Faced, UOMA BEAUTY and Vintner's Daughter.

    Valid from 00:01 (midnight GMT) 09/11/19. Ends 11:59 (GMT) 11/11/19.

    SAVE FACE - £10/€12 OFF COMPLEXION

    *ENDED*

    For a limited time only, get £10/€12 off when you spend £40/€46 on the Complexion category with code SAVEFACE.

    Cannot be used in conjunction with any other offer. The following list of exclusions apply: Anastasia Beverly Hills, Charlotte Tilbury, Hourglass, Huda Beauty, Natasha Denona, NYX Professional Makeup, The Ordinary, Too Faced and UOMA BEAUTY

    Valid from 12.30 (GMT) 05/11/19. Ends 11.59 (midnight GMT) 08/11/19.

    FREE WORLDWIDE SHIPPING ON HUDA BEAUTY

    For a limited time only, get standard free worldwide shipping on Huda Beauty products only. Adds to bag automatically.

    Valid from midnight (GMT) 01/11/19.

    HUDA BEAUTY MERCURY RETROGRADE PALETTE

    Two per customer, while stocks last. The Mercury Retrograde Palette is not eligible for samples, and cannot be purchased with any promotional codes.

    THE BEST OF 2019 GOODY BAG

    *SOLD OUT*

    For a limited time only, get The Best of 2019 Goody Bag for free with a qualifying spend of £180.

    Only one use per customer, while stocks last.

    The offer cannot be used in conjunction with any other offer or promotion.

    Shades will vary on Omorvicza and Morphe products.

    MAGAZINE INSERT VOUCHER CODES

    If you come across a 15% OFF Cult Beauty promotion code when you’re reading your favourite magazine, simply add £20 worth of goods to your Cult Beauty bag and then enter the code at the checkout.

    Minimum spend £20. One use per customer, valid until midnight (GMT) 31/10/19. The following brand exclusions apply: Anastasia Beverly Hills, fresh, ghd, Hourglass, Josh Rosebrook, Malin + Goetz, Natasha Denona, NYX Professional Makeup, OUAI Haircare, Too Faced and Vintner’s Daughter.

    How do promotion codes work?

    To use a promotion code, enter it in the ADD A PROMOTIONAL CODE section at the bottom of the Your Shopping Bag. Once you have submitted the code, you will see it applied to your order total.

    If your code does not work, it may be for a number of reasons:

    • Certain codes can only be used once and will not work again if already redeemed.
    • Please check that the item you are trying to buy is eligible for the conditions of the code, as some codes apply to a specific brand or category.
    • The code may have expired, as many codes are only valid for a certain timeframe.
    • Sale items or discounted items are not eligible for promotions.
    • Some codes are assigned to specific customers and you will need to be logged in to activate them.
    Are any brands or items exempt from promotions?

    Cult Beauty reserves the right to modify the brand exclusions list during any stage of a promotion and we recommend that you revisit our Promotions page regularly to remain informed about the current Terms & Conditions that apply to your use of the Website.

    Please note that the Cult Beauty Box and Goody Bags are exempt from ALL offers and promotions, and are not eligible for free samples.

    Some brands have elected to be excluded from all discounts. Unless otherwise stated, the below brands are excluded from all promotional codes:

    • Anastasia Beverly Hills
    • Charlotte Tilbury
    • fresh
    • ghd
    • Hourglass
    • Huda Beauty
    • Josh Rosebrook
    • Malin + Goetz
    • Natasha Denona
    • NYX Professional Makeup
    • OUAI Haircare
    • The Ordinary
    • Too Faced
    • UOMA BEAUTY
    • Vintner's Daughter

    With the exception of Australia, orders destined for all other countries outside of the EU are exempt from paying UK VAT and are shipped on a DDU (delivery duty unpaid) basis. Australia is exempt from paying UK VAT, but GST will be charged and paid to the Australian Government on behalf of the customer by Cult Beauty.

    Once you have entered your delivery address and proceeded to checkout, VAT will be deducted from the cost of your order.