We've been improving the CB website and had hoped that this would affect people only in a whiz-bang positive way, BUT websites are never that simple. I am sorry to say that some people have experienced problems logging in to their accounts, which must be hugely frustrating.

In order to fix logging in problems or to make sure you take advantage of these updates you need to clear your browser's cache and cookies.

How to Clear Your Cache & Cookies:

·         Clear your cookies to fix - Sign-in problems - not being able to sign-in, or able to stay signed-in.

·         Clear your cache to fix - Pages that hang, freeze, don't finish loading, or contain old content, & online applications that don't respond.

Safari-logoSafari

1.     Select the Safari/Edit icon  | Reset Safari.

2.     Select the following checkboxes:

·         Empty the cache

·         Remove all cookies

3.     Click Reset.

4.     Close and restart your browser.

Explorer Logo

 

Internet Explorer

 

Version 7

1.     Select Tools | Internet Options.

2.     Click the General tab.

3.     Under "Browsing history," click Delete.

4.     Click Delete files, then click Yes.

5.     Click Delete cookies, then click Yes.

6.     Click Close.

7.     Click OK.

8.     Close and restart your browser.

Version 8

1.     Select Tools | Internet Options.

2.     Under "Browsing history," click Delete.

3.     Select the following checkboxes:

·         Temporary Internet files and website files

·         Cookies and website data

4.     Click Delete.

5.     Click OK.

6.     Close and restart your browser.

Firefox

 

Firefox

 

1.     Version 3 for PC: Select Tools | Clear Recent History.

Version 3 for Mac: Select Firefox | Clear Recent History.

Version 18 and above for all OS: Select Firefox | History | Clear Recent History.

2.     Next to "Details," click the down arrow .

3.     Select the following checkboxes:

·         Cookies

·         Cache

·         Active Logins

4.     Using the "Time range to clear" drop-down menu, select Everything.

5.     Click Clear Now.

6.     Close and restart your browser.

Google-Chrome-logo

 

Chrome

 

1.     Select the Tools icon  | Settings.

2.     Click Settings.

3.     Click Show advance settings.

4.     Under "Privacy," click Clear browsing data.

5.     Select the following checkboxes:

·         Empty the cache

·         Delete cookies and other site and plug-in data

6.     Click Clear browsing data.

7.     Close and restart your browser.

 

Have a different browser? Please refer to your browser's help file or support website.