Refunds & Returns
CULT BEAUTY RETURNS
Something not quite right? Sorry about that! Follow the simple steps below to return items from your haul.
There are plenty of other beauty heroes to discover, so we hope to see you again soon!
-
1. Register Your Return
Click here to start your return with our return partner, ZigZag.
You will be subjected to ZigZag’s T&C’s and Privacy Policy.
. -
2. Post Your Return
Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.
-
3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
*Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. If you need further support with your return, you can speak to our customer service team by clicking here
You can read our extended Return Policy below for full Terms & Conditions
RETURNS
We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
If you are returning from outside of the UK, you will need to cover the cost of return shipping.
To arrange a return, please review the steps above and click the highlighted text under 'Register your return'.
The return will cost £2.99 to send back any unwanted products.
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.
If you have received the wrong product or parcel, please contact Customer Services.
Please ensure you've included the following information:
- the email address you used to place your order
- your order number
- details of the item(s) missing from your order
- a clear picture of the invoice and products received.
Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.If your card has expired since placing the order, please contact Customer Service to make alternative arrangements.If you paid using Klarna, as soon as Cult Beauty have processed your return you will receive an updated invoice from Klarna. You should then receive your refund (via Klarna) within 5-10 working days to your chosen account.If you have any questions regarding your Klarna account, you can contact Klarna’s Customer Service team directly.
Please ensure that you retain the original Cult Beauty packaging to return your item to us, to ensure the correct labelling is displayed and the package is appropriately handled by the courier. Hazmat items are marked with a UN number on the shipment paperwork that comes with your order.