Returns policy

We hope you will be thrilled with your Cult Beauty order. However, if for any reason you are not completely happy with it, we will gladly offer a refund, exchange or replacement on all products returned to us within 14 days of your receipt of them, provided they are in their original, unopened and unused condition.

All returned products will be examined upon receipt since we are unable to offer refunds, replacements or exchanges on any opened or used products for reasons of hygiene. We will process your return as quickly as possible and will notify you once your refund, replacement or exchange has been processed.

Tel: +44 (0)8456 529 521
Email: customerservice@cultbeauty.co.uk

We are open 10am to 6pm, Monday to Friday

Where the product is either defective, faulty or returned to us in a condition which may not be re-sold, we may forward such product to its manufacturer and request that you deal with them directly.

For all returns please send via our FREEPOST service to:

FREEPOST - RSSL-RAUB-YAHA
Cult Beauty Ltd
Suite 5007
87 Kimber Road
London

We will refund your payment as quickly as possible by the original payment method, no later than 30 working days after we have received the returned goods. Please note that Cult Beauty cannot be responsible for packages that fail to reach us. We recommend that you obtain a certificate of posting as proof of postage when returning your items.

This does not affect your statutory rights.